Privacy Policy

Effective Date: 1st September 2024

 

At Make It Human, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our services, or otherwise interact with us. By using our services, you consent to the data practices described in this policy.

 

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

 

1. Who We Are

Make It Human
Address: America House, Rumford Court, Rumford Place, Liverpool L3 9DD

Email: hello@make-it-human.com
Company Registration Number: 15555569
VAT Registration Number: 465854844

 

2. What Data We Collect

We may collect and process the following personal data:

2.1 Personal Information

• Identity Data: First name, last name, title, and job role.

• Contact Data: Email address, phone number, and physical address.

• Payment Data: Bank account details, payment card details (collected via secure payment processors), and billing information.

• Technical Data: IP address, browser type, device information, and website usage data.

• Marketing and Communication Preferences: Preferences regarding marketing communications.

2.2 Special Categories of Data

We do not collect sensitive personal data (e.g., race, religion, health data) unless you voluntarily provide it as part of specific services.

 

3. How We Collect Your Data

We collect personal data through the following means:

• Direct Interactions: When you provide information to us through our website forms, via email, or over the phone (e.g., when you book a workshop, purchase digital training, or inquire about our services).

• Automated Technologies: As you interact with our website, we collect data automatically via cookies, server logs, and other technologies.

• Third Parties: We may receive personal data from third parties such as payment processors, analytics providers, and marketing platforms.

 

4. How We Use Your Data

We will only use your personal data for lawful purposes. We use your data in the following ways:

• To Provide Our Services: To process orders, deliver digital training modules, workshops, or speaking engagements, and manage client relationships.

• To Process Payments: To manage payments, fees, and charges and to prevent fraud.

• To Improve Our Services: To analyze website usage and customer feedback to enhance our offerings and user experience.

• To Send Marketing Communications: To send you promotional materials, newsletters, and information about events, products, or services that may be of interest to you (with your consent).

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and professional standards, including tax and accounting requirements.

 

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing).

• Contract: When the processing is necessary to fulfill a contract we have with you (e.g., providing services you’ve purchased).

• Legal Obligation: When the processing is necessary for us to comply with legal obligations.

• Legitimate Interests: When the processing is necessary for our legitimate interests (e.g., improving our services) and does not override your rights and interests.

 

6. How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third parties who assist us in providing our services, such as:

• Payment Processors: For secure payment transactions.

• Service Providers: For website hosting, analytics, and email marketing.

• Professional Advisors: Including lawyers, accountants, and auditors where necessary.

• Law Enforcement Authorities: Where required by law, regulation, or court order.

All third parties with whom we share your data are required to take appropriate measures to protect your personal information and use it only for the purposes we specify.

 

7. International Transfers

We may transfer your personal data to countries outside the UK or the European Economic Area (EEA). In such cases, we ensure that the data is protected by applying appropriate safeguards, including the use of standard contractual clauses or ensuring that the recipient country has been deemed to provide an adequate level of protection for personal data by the UK government.

 

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

• Encryption of payment transactions.

• Regular monitoring of our systems for potential vulnerabilities.

• Restricting access to personal data to employees and third parties who need it for the purpose of providing our services.

 

9. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Marketing Data: Data is retained until you opt out of receiving marketing communications.

 

When your personal data is no longer needed, we will securely delete or anonymize it.

 

10. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccuracies in your personal data.

• Right to Erasure: You can request that we delete your personal data (where legally permissible).

• Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.

• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.

• Right to Object: You can object to our processing of your personal data for direct marketing or where we rely on legitimate interests.

• Right to Withdraw Consent: Where you have provided consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

 

11. Cookies

We use cookies and similar tracking technologies to improve your experience on our website and to provide analytics about website traffic. You can control the use of cookies through your browser settings.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in legal, regulatory, or operational requirements. Any updates will be posted on our website, and, where appropriate, we will notify you of significant changes.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal data, please contact us at:

hello@make-it-human.com