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Repair conversation routine
When trust has been damaged, leaders use a short repair structure to address the issue quickly: name what happened, acknowledge the impact, listen to the other person’s perspective, and agree a concrete next step to rebuild trust.
Inspired by:
Gallup / cross-sector practice
Growth Culture Element:
Workplace
Growth Culture Subcomponents:
Integrity & Respect, Empathy & Care, Psychological Safety
Why it matters:
Protects trust and prevents unresolved issues hardening into cynicism.
Who can implement:
Managers, Individuals
How to get started:
When a trust issue arises, schedule a short repair conversation within a week. Use three prompts: what happened, what impact did it have, and what do we each need to do next?
Explore more:
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