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Meaningful metrics balance
Scorecards balance output and commercial measures with quality, learning, wellbeing or customer impact indicators. This avoids sending the message that only money or volume counts as success.
Inspired by:
CIPD / cross-sector practice
Growth Culture Element:
Accountability
Growth Culture Subcomponents:
Purpose & Meaning, Shared Ownership, Wellbeing & Balance
Why it matters:
Shapes what people notice and value in daily decisions.
Who can implement:
Leaders, Managers, Systems
How to get started:
Take a financial outcome and build it out to call out the impact on other stakeholders - people, customers, etc. Go Further: Explore our Holistic KPI tool in the Members Area.
Explore more:
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