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Customer story opener
Teams begin selected meetings with a brief example of how their work affected a customer, service user or colleague. This grounds abstract tasks in real human impact and helps people reconnect with why the work matters.
Inspired by:
Cross-sector practice
Growth Culture Element:
Accountability
Growth Culture Subcomponents:
Purpose & Meaning, Empathy & Care
Why it matters:
Strengthens meaning and reduces drift into purely procedural work.
Who can implement:
Leaders, Managers, Teams
How to get started:
Try in your next meeting and invite someone els eto take the lead next time.
Explore more:
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